Online cab-hiring technology took the world by storm and has gained massive acceptance.
In Nigeria, cab-hiring companies have recorded massive growth due to the increasing demand for them.
There is a silent fight for supremacy between the two most popular ride-hailing platforms, Uber and Bolt.
Uber is a tech company launched in 2009 in San Francisco, California.
The company was founded as a substitute for regular taxi services. Its services expanded over the years, including freight transportation, meal delivery, and package delivery. It was introduced in Nigeria in 2014 and currently has over 1 billion users across 70 nations.
Bolt is a transport company founded in Tallinn, Estonia, formerly known as Taxify. It was founded in 2013 and offers almost the same services as Uber, including scooter rides. It began operations in Nigeria in 2016 and boasts a 500 million user base across 45 nations.
Both companies are at the top of their game, and they have different operations and services approaches to users, which makes them similar and different such distinctions are;
Bolt operates on a fixed-rate basis so that you may view the precise cost of your ride before confirming it.
Bolt’s mission is to penetrate the Nigerian market; hence, they often create promotional campaigns and send customers promotional codes to give them access to cheaper transport offers.
On the other hand, Uber utilizes a more complicated algorithm to determine fares; its pricing needs to be more transparent.
Due to this factor, according to customer feedback, even with promos offered by the platform, they are slightly more expensive than Bolt.
Bolt uses its verification technology to confirm the identification of any driver who uses its platform to protect customer safety. Cross-referencing all data and documents supplied by drivers with numerous government databases is a part of the verification procedure.
The Bolt app provides the driver’s photo, name, vehicle makes and model, and number plate number when you request a trip.
Uber has also created a safety system to maintain the safety of both users and drivers. Uber also offers a two-way rating system. Additionally, all Uber rides are GPS recorded from the beginning to the end, allowing you to follow your ride and determine your exact location. Before getting into their vehicle, you can get to know your driver.
Bolt operates in over twenty cities across Nigeria, including Kano, Abuja, Lagos, Owerri, Bauchi, Akure, Aba, etc.,
On the other hand, Uber operates in just over a dozen cities spanning from the north to the south.
Bolt has a live lock screen notification.
With this feature, you can follow your driver’s progress live and right from your lock screen; this eliminates the need to unlock your phone and launch the Bolt app.
Uber created a RideCheck tool that uses sensors and GPS information to determine whether a trip contains an unanticipatedly lengthy pause. If so, Uber customer service will inquire about you and provide resources for assistance.
Bolt and Uber are unique in delivering transportation services to customers. Both platforms have advantages and drawbacks and are very useful depending on your specific needs.
If you have tried both mobility companies, which is better and why? Share your opinion in the comments section below.
Image from pixabay