Technology In Government

Tech in government has continued to change the look of governance and politics across the globe.

Not only has technology enhanced tech-related sectors like manufacturing industries and communication, it has also improved administration in government which has fostered growth at a large scale in other sectors of every country.

Today, many government parastatals have integrated technological tools into systems of operation. Here are areas technology has been explored to promote quality governance.

Citizen Digital Identification

The present-day government can identify citizens electronically through data and fingerprint capturing, facilitating crime investigation and making categorising citizens who can enjoy rights to access special social facilities easier.


Blockchain technology enhances productivity and speeds up government transactions and information flow. One of the major advantages Blockchain technology offers is that it guarantees secured data records and assists in maintaining encrypted records.

Government can use Blockchain technology to foster citizens’ digital identities. Blockchain technology is characterised by reduced human interaction, thereby limiting the chances of corrupt practices since it is controlled by algorithms rather than governmental agencies.

AI Automation

Governments can explore AI automation to make possible crime prediction in systems by automating threat detection and response, suggest solutions to further protect against attacks. Cyber AI technology would also improve intelligence surveillance and support actions to prevent data pilfering.

AI automation can also offer self-service to citizens through artificial intelligence and robotic process automation, thereby speeding up government messaging response, eliminating manual operations and costs. And still, deliver decision intelligence in governance when integrated with machine learning and advanced analytics.

Multichannel Citizen Engagement

Based on citizens’ online engagements, the government can harvest data on citizens’ behaviour and preference. This technological tool provides insights and allows the government to make predictions on citizens’ social preferences, thereby enabling the government to provide personalised public services to citizens. The data obtained could be shared to facilitate systematic data reuse and innovations for quality and timely service delivery.

Adaptive Security

Location intelligence and surveillance are a result of the effective use of technology in government. Tech improves location intelligence and surveillance to get real-time information on location to enhance crime investigation and apprehension of lawbreakers. There is a high expectation that security will improve in African countries when location intelligence and surveillance tech tool is well utilised.

Apps and Software

SAAS (Software-As-A-Service) governmental platforms will be able to digitalise tax payments removing the stress of manual processes and providing citizens with more payment options. SAAS feature provides the use of standard components and databases. With the emergence of mobile government platforms, tech promotes government on the go, creating a sustainable collaborative network to disseminate information and keep the government updated digitally.

National Cryptocurrencies

African governments may soon adopt national cryptocurrencies as part of its legal tender to support smart payment options, which would enhance transactions, and would help promote a cashless policy.

While eCitibiz is set to provide Nigerians with a platform to allow citizens to manage legal issues digitally, will there be a time when elections are seamlessly conducted digitally? Give your prediction; what year would African countries conduct major elections online?

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Photo By World Bank

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